Return Policy

Cancellation and Returns

Should you wish to cancel your order you must do so within 12hours of placing your initial order. An email of confirmation of cancellation will be sent to you by us confirming the cancellation of the order. Orders cancelled after this time will not be accepted as cancelled and you will be liable to pay for complete order.

Return Policy

If you are not satisfied with your product you can return within 5 days in accordance with our terms stated below
Terms
To be eligible for returning a product bought from New Moon Botanicals On-line
Your product item must be unused, sealed and in the same condition that you received it and in the original packaging.
To complete your return, we require an email from you to dominique@newmoonbotanicals.co.za
Listing
Why you are not satisfied with the product?
Reason for your return.